Return Policy

At Riwayat, customer satisfaction is our top priority. Every product is crafted with care using pure, natural ingredients — and we want you to love what you receive.

However, if you’re not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns or replacements only under the following conditions:

  • You received a wrong, damaged, or expired product.

  • The product is unopened, unused, and in its original packaging.

  • A return request is submitted within 3 days of delivery.

Please note that perishable or consumable items (like food powders, sweets, or mixes) are not eligible for return once opened or used, due to hygiene and food safety reasons.

2. How to Request a Return

To initiate a return or replacement, please contact us via:
📧 Email: Riwayat533@gmail.com
📞 WhatsApp: +92 3267148076

Include the following details:

  • Order number

  • Reason for return

  • Pictures of the product and packaging (if damaged or incorrect)

Our team will review your request and respond within 24–48 hours.

3. Refund Process

  • Once your return is approved, we’ll arrange a replacement or process a refund (if applicable).

  • Refunds are issued through the original payment method or bank transfer within 5–7 working days.

  • Cash on Delivery (COD) orders will be refunded via bank transfer or EasyPaisa/JazzCash after product verification.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or partially used food items

  • Products damaged due to mishandling after delivery

  • Discounted or promotional products

5. Order Cancellations

Orders can be canceled before dispatch only. Once shipped, cancellation requests cannot be accepted.

6. Need Help?

If you have any questions about your order or our return process, please reach out:
📧 Email: Riwayat533@gmail.com
📞 WhatsApp: +92 3037529126

We’re always happy to assist you and ensure a smooth shopping experience.

Riwayat – Pure, Honest, and Made with Care.